Patient letter: Letter to patient
Proposed practice merger poster: Merger Poster
You can fill out our patient questionnaire on our form below or by filling out our paper version and dropping it in to the Surgery. You can also find Frequently Asked Questions below the form.
Patient questionnaire: Your view on the Proposed Merger
Frequently Asked Questions:
Alongside our patient engagement, the following questions and answers have been prepared to assist all patients of Channel View Medical Practice and Teignmouth Medical Practice.
As our plans develop further, we will continually refresh, update and add to these.
Q1 When will the merge to the new Practice take place?
It is anticipated that the merge will take place by a proposed date of April 2020 subject to all regulatory approvals and following extensive engagement with patients and all of the staff who are employed by both of the GP Practices
Q2 Will I still be able to make an appointment to see my usual doctor or nurse?
Yes. We very much value all of the one to one relationships our patients have with our doctors and nurses. It is therefore expected that merging practices will further increase our ability to provide you with continuity of care and access to your usual doctor and/or nurse.
Q3 Will I still be able to make appointments at my usual doctor’s surgery?
Yes. We will continue to provide daily appointments to see doctors, nurses and healthcare support workers at your usual surgery with the exception of Richmond House premises. We are proposing to close Richmond House premises in June 2020 when the lease expires.
In addition to these appointments, we will also be offering E-consult which is a convenient way to communicate with a GP 24 hours a day via the Practice website. This is a popular service which asks you the same questions that a GP would ask in a face to face appointment. Your answers are reviewed by a GP and you will receive a response by the end of the next working day.
Q4 Will my usual surgery opening times stay the same?
Yes. Both surgeries will continue to be open from 08.00 – 18.00, so there will be no changes to our core opening times.
Q5 Will there be changes made to the way I book appointments?
No. We are not currently anticipating any changes to the way you book appointments and you will therefore continue to be able to book these in the same way as you do now.
As now, we will also continue to contact all of our patients who require scheduled vaccinations, chronic disease reviews or routine screening e.g. cervical screening tests, etc…
Q6 Will I be able to make an appointment to see a doctor and/or nurse at another GP practice site?
It is proposed from August 2020, once we have merged our IT systems, you will be able to request appointments with any doctor and/or nurse at both practice sites, therefore providing you with greater access to a wider range of services and availability.
Q7 Will I have to go to another GP Practice site for consultations and/or treatments?
No. However, if in the future we feel that being seen at the other site provides a better or more appropriate service for specific patients – for example a particular doctor or nurse at one site may specialise in COPD or diabetes – you may be asked if you would like to attend there in order to access more specialised care if this is appropriate and you choose this option.
Q8 Will any service that is currently offered by my usual surgery be removed or stopped?
No. We do not anticipate services being removed or stopped. If anything, we anticipate that this merger will bring about a greater choice of services.
In the event that the contracts against which we deliver are changed by the Devon Clinical Commissioning Group, we would be unable to influence these changes.
Q9 Will there be any changes to how I access the GP out of hours service?
No. In order to access a GP when the practice is closed, you will still continue to telephone the NHS 111 service and they will either signpost you to the most appropriate service or arrange for you to access a GP.
Q10 Will the current arrangements that I have in place for getting my medicines stay the same?
Q11 Will the intended merge affect any treatment or medication I am currently receiving either at my usual surgery or any hospital?
No. Any current treatments, medications or investigations will not be affected by our intentions to merge.
Q12 Will I need to re-register to become a patient of the single GP Practice? What will happen to my health records?
No, you will not need to re-register and we also anticipate that you will remain registered with the same GP as you are now.
All of our patients will automatically be merged into a single GP Practice and your health records will reside within a single patient database. The NHS safeguards in relation to patient confidentiality of information will continue to remain in place throughout the transition.
Q13 Will the single GP Practice be able to provide new services to patients?
One of the main reasons to merge and form a larger practice is for us to be able to sustain and expand the services that we are able to provide locally. For example, in time we hope to be able to include access to see other healthcare professionals e.g. pharmacists for medication reviews and social prescriber reviews etc.
Q14 How will the new arrangement benefit GPs and Nurses at the practice?
Our GPs, Nurses and Healthcare Support Workers will have access to a wider pool of clinical knowledge and expertise and we will have far greater opportunities to specialise in areas such as diabetes, care of the elderly, palliative care and urgent care access.
We also anticipate that all of our staff will be provided with greater opportunities for enhanced training and career development building a sustainable service for the future.
We also anticipate that the current level of administrative tasks performed by clinical staff will dramatically reduce, therefore allowing them more time to spend on responding to and delivering the clinical care our patients need.
We will also have more capacity to cover any planned or unplanned absences which we hope will alleviate the resulting pressures felt by remaining staff.
Q15 I have further questions I would like to ask and / or comments I would like to make. How do I do this?
You can put these in writing for the attention of the Practice Management Team at your usual surgery
You can submit any questions and / or comments via the form above.
We will aim to respond to any questions / comments as soon as possible.