Complaints and compliments

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We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager, Susan Hedley or Operations Manager, Tracey Hughes on 01626 774656 who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

For all complaints, comments, advice and support relating to community services and secondary care and for general advice relating to NHS services contact the CCG’s Patient Experience Team:

Patient Experience
Pomona House, Torquay
Tel: 01803652578