Ring your usual surgery to speak to a GP who will give you an appointment if it is considered necessary. The receptionist will routinely ask you for a brief reason for your appointment. This is to ensure that you are booked in with the appropriate clinician and given the correct length of appointment.
A doctor can be contacted at all times by telephoning your usual surgery number. A doctor will see you in surgery by appointment: This system is intended to reduce the time you have to wait and your co-operation is essential to make the system work.
Appointments are usually for 10 minutes and for one problem only; if you need more time then please ask the Doctor.
If you have any special requirements (eg hearing difficulties) either call in to Reception or contact us in writing and we will arrange a face-to-face appointment with a doctor for you.
If your working hours make it difficult for you to utilise our system, please explain to the receptionist who will be able to liaise with the doctor on your behalf to arrange an appointment. We offer commuter clinic calls after 18:30 and early morning/later evening appointments to try to improve access for working people.
Nurses based in our practice treat patients for a wide range of common conditions.
- Tell us if you are in a telephone box. We will ring you back. Say immediately if your call is an emergency.
- If more than one person in the family needs to be seen, please be advised that separate appointments will need to be made.
- Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
- You can book a telephone call with a doctor but you don't need to telephone at 0830. Please specify which telephone number you wish the Doctor to contact you on.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel. Please only email cancellations if your consultations is more than 24 hours in the future. If you appointment is in less than 24 hours, please call and let us know.
- Calling for a home visit or urgent appointment before 10.00am
- Ringing for the results of tests after 11.00am
Our reception teams have been trained to deal with all your enquiries. The receptionists, deal with queries, repeat prescription requests, home visit requests and operate the practice computer system. Our receptionists will have to ask for details of your condition in order to assess the degree of urgency. All information is dealt with in complete confidence. To cover our long opening hours we operate a shift system for receptionists to provide optimum cover at all times. Unfortunately, delays may still occur at peak times and we ask for your patience should you have to wait for attention.